Comments on: Trying to get my laptop…or how Dell lied (a Rant) http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/ amusing myself... Wed, 10 Mar 2010 07:09:13 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Rick http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/comment-page-1/#comment-171563 Rick Mon, 04 Aug 2008 22:44:22 +0000 http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/#comment-171563 I too have ordered a Studio 15 from Dell and have had shipping problems. I ordered the laptop on Julyu 20th and my first ship date was August 1st. On August 1st they moved the ship date up to August 8th and said to expect it on August 16. I am so frustrated with Dells shipping I am also thinking about a Mac. I too have ordered a Studio 15 from Dell and have had shipping problems. I ordered the laptop on Julyu 20th and my first ship date was August 1st. On August 1st they moved the ship date up to August 8th and said to expect it on August 16. I am so frustrated with Dells shipping I am also thinking about a Mac.

]]> By: From my new laptop… no not really. « Dreaming of Sleep http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/comment-page-1/#comment-31357 From my new laptop… no not really. « Dreaming of Sleep Wed, 03 Oct 2007 14:31:29 +0000 http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/#comment-31357 [...] to build my perfect electronics specimen. I wasn’t really optimistic considering all the stories like this I heard/read. After reading about that I was glad I hadn’t waited until just before my winter [...] [...] to build my perfect electronics specimen. I wasn’t really optimistic considering all the stories like this I heard/read. After reading about that I was glad I hadn’t waited until just before my winter [...]

]]> By: Steve Mesiano http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/comment-page-1/#comment-24638 Steve Mesiano Thu, 06 Sep 2007 15:48:16 +0000 http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/#comment-24638 Great Rant! I too ordered the Inspiron 1420 in Pink for my daughter on July 22. After getting many order updates for delayed shipping and many calls to their "customer service liars" (they must get trained by the same people who train the airline customer service liars) find that my estimated ship date is now Sept 22nd. I'm considering cancelling the order and buying an Apple (which by the way is far superior to Dell in the laptop space). I agree with you Sean that they should be up front with customers and not just nickel and dime us to death with one week delays (this is customer service lying 101, to keep you on a string). I have been told boldface that some people who ordered a week before me were shipping so "be patient". I for one will never by a Dell and everyone that I know that wants to get a computer will be told of this story. Great Rant! I too ordered the Inspiron 1420 in Pink for my daughter on July 22. After getting many order updates for delayed shipping and many calls to their “customer service liars” (they must get trained by the same people who train the airline customer service liars) find that my estimated ship date is now Sept 22nd. I’m considering cancelling the order and buying an Apple (which by the way is far superior to Dell in the laptop space). I agree with you Sean that they should be up front with customers and not just nickel and dime us to death with one week delays (this is customer service lying 101, to keep you on a string). I have been told boldface that some people who ordered a week before me were shipping so “be patient”. I for one will never by a Dell and everyone that I know that wants to get a computer will be told of this story.

]]> By: Maura McCurdy http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/comment-page-1/#comment-24474 Maura McCurdy Wed, 05 Sep 2007 23:45:54 +0000 http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/#comment-24474 I ordered a Dell Inspiron for my child on July 20th, 2 days after she was diagnosed with a life threatening illness. The computer was intended to help make a housebound summer more tolerable. The result of Dells incomptence and their failure to be upfront about the reason for the delay made an already difficult situation much worse. I cancelled my order. I ordered a Dell Inspiron for my child on July 20th, 2 days after she was diagnosed with a life threatening illness. The computer was intended to help make a housebound summer more tolerable. The result of Dells incomptence and their failure to be upfront about the reason for the delay made an already difficult situation much worse. I cancelled my order.

]]> By: Ben http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/comment-page-1/#comment-22856 Ben Sun, 26 Aug 2007 04:26:53 +0000 http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/#comment-22856 Sorry you had such an ordeal getting your notebook. I guess I got lucky and had a rare combination of components that didn't get delayed. When I ordered my Vostro 1400 late last month it had an estimated ship date of August 23rd. Imagine my surprise when it showed up on the 10th. Hope you enjoy the new notebook! Sorry you had such an ordeal getting your notebook. I guess I got lucky and had a rare combination of components that didn’t get delayed. When I ordered my Vostro 1400 late last month it had an estimated ship date of August 23rd. Imagine my surprise when it showed up on the 10th.

Hope you enjoy the new notebook!

]]> By: Niki http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/comment-page-1/#comment-22704 Niki Sat, 25 Aug 2007 03:30:05 +0000 http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/#comment-22704 I'm sure Dell would love to call each and every one of us one by one and tell us that our computers are on backorder because of their lack of judgement when it came to ordering parts, but alas, we are not that lucky. Besides, 90% of Dell's customer care agents are not even really employed by Dell, but by third party outsourcing operations. My fiancee happens to work for one of those companies, on their Dell contract. My computer was ordered on July 27th. My "estimated" shipping date was August 23rd. Now they've changed it to September 14th. And even my fiancee, who can get direct contact with the people at Dell, is given quite a run around. I suppose that's what we get for ordering systems in the midst of back to school season. I’m sure Dell would love to call each and every one of us one by one and tell us that our computers are on backorder because of their lack of judgement when it came to ordering parts, but alas, we are not that lucky. Besides, 90% of Dell’s customer care agents are not even really employed by Dell, but by third party outsourcing operations. My fiancee happens to work for one of those companies, on their Dell contract.

My computer was ordered on July 27th. My “estimated” shipping date was August 23rd. Now they’ve changed it to September 14th. And even my fiancee, who can get direct contact with the people at Dell, is given quite a run around. I suppose that’s what we get for ordering systems in the midst of back to school season.

]]> By: Vivi Bau http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/comment-page-1/#comment-22251 Vivi Bau Tue, 21 Aug 2007 08:42:48 +0000 http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/#comment-22251 I ordered a Dell Vostro 1400 on August 14 and my EDD is August 31, the order is still in pre-production and I'm beginning to be concerned about them meeting that delivery date, especially since I ordered the large display and a couple of other non-default components. I hope they don't delay on me, because I placed my order in UK and I'm going abroad for a long time on September 14... fingers crossed I ordered a Dell Vostro 1400 on August 14 and my EDD is August 31, the order is still in pre-production and I’m beginning to be concerned about them meeting that delivery date, especially since I ordered the large display and a couple of other non-default components. I hope they don’t delay on me, because I placed my order in UK and I’m going abroad for a long time on September 14… fingers crossed

]]> By: Kevin Wise http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/comment-page-1/#comment-21887 Kevin Wise Fri, 17 Aug 2007 20:01:47 +0000 http://seanandmelissa.net/sean/2007/08/17/trying-to-get-my-laptopor-how-dell-lied-a-rant/#comment-21887 Hey Sean, Thanks for getting your frustration out there, it helps if the word is passed around and maybe someone at Dell will realize the communication problem. The website still says my order will ship on July 18 and Customer Care just tells me my order is late because I ordered a popular new model. Hey Sean,
Thanks for getting your frustration out there, it helps if the word is passed around and maybe someone at Dell will realize the communication problem. The website still says my order will ship on July 18 and Customer Care just tells me my order is late because I ordered a popular new model.

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